How do I make a support request?
You can email us a list of tasks if you’re a standard/premium plan subscriber.
What’s considered a small job?
Small jobs have any routine tasks that can be completed in under 1 hour.
Are there limits to the tasks that you’ll handle?
The standard plan includes 50 tasks per month and premium plans cover an up-to 100 tasks per month.
Do you require a long-term contract for your plans?
We have minimum 6 month plans.
How long will it take for you to complete my tasks requests?
We strive to complete work requests as quickly as possible, with the aim of completing them the same day. However, due to the high volume of requests we receive from our customers, you should expect your request to be completed within 24 to 48 business hours..
How many tasks requests can I submit to you at one time?
There is no cap to the number of small work requests that can be sent simultaneously. We’ll finish one job before moving on to the next.
What do I need to give you?
Usually just login details of your website and list of monthly tasks beforehand.
I just signed up. How long will it take for you to start work on my site?
We will review your specifications for a couple of hours before beginning work on your job requests.
What if I need help on the weekends?
Job requests are accepted 24 hours a day, 7 days a week. On weekends and statutory holidays, we usually do not respond to requests, but we do keep an eye on them. If your request is extremely urgent, we will find an available support member to begin working on it immediately.