How do I make a support request?
You can email us a list of tasks if you’re a standard plan subscriber. You may either email tasks or contact your dedicated support manager via email if you are a premium plan user.
What’s considered a small job?
Small jobs have any routine tasks that can be completed in under 30 minutes. Small tasks do not include web design services or the development of a new website.
Are there limits to the jobs that you’ll handle?
The basic plan includes 50 tasks per month. The monthly premium plans cover an up-to 100 tasks per month.
Do you require a long-term contract for your plans?
We offer minimum six month plan.
How long will it take for you to complete my small job requests?
We strive to complete work requests as quickly as possible, with the aim of completing them the same day. However, due to the high volume of requests we receive from our customers, you should expect your request to be completed within 24 to 48 business hours..
How many job requests can I submit to you at one time?
There is no cap to the number of small work requests that can be sent simultaneously. We’ll finish one job before moving on to the next.
What do I need to give you?
Usually just login details of your website and list of monthly tasks beforehand.
Can you work with my developer?
Yes, indeed. Many developers, in reality, use us to take over maintenance after they’ve designed a website or for technical support while they’re working on it.
What services you are expert at?
No, we stick to what we’re good at – website support, maintenance, bug fixes & tasks.
I just signed up. How long will it take for you to start work on my site?
We’ll check your website once we’ve been given access to it. We will review your specifications for a couple of hours before beginning work on your job requests.
What if I need help on the weekends?
Job requests are accepted 24 hours a day, 7 days a week. On weekends and statutory holidays, we usually do not respond to requests, but we do keep an eye on them. If your request is extremely urgent, we will find an available support member to begin working on it immediately.